Terms of Service of Dentour S.R.L.

Effective Date: Last Updated:

These Terms of Service ("Terms") govern your use of the platforms operated by Dentour S.R.L. ("Dentour," "we," "our," or "us"), including our websites dentour.md, dentour.ro, dentour.co.il, dentour.eu (collectively, the "Platform").

By accessing or using our Platform, you agree to these Terms. If you do not agree, you must not use the Platform.

1. Acceptance of Terms

By creating an account, booking an appointment, or otherwise using the Platform, you confirm that you:

  • Are at least 18 years old;

  • Have read, understood, and agreed to these Terms;

  • Consent to the processing of your data as described in our Privacy Policy.

2. Platform Description

Dentour is a dental tourism platform that connects patients with licensed dental professionals and clinics across Moldova, Romania, and Israel.

Services include:

  • Browse clinics and dentist profiles

  • View specialties, locations, and services

  • Book appointments

  • Manage clinic and dentist profiles

  • Interactive maps with clinic locations

  • Multi-language support

Dentour is a facilitator, not a healthcare provider. All medical services are delivered solely by independent clinics and dentists.

3. User Accounts

  • Users must register to access appointment booking and professional features.

  • Registration requires accurate personal details (name, email, phone number, date of birth).

  • Authentication is managed via Clerk and other secure methods.

  • Users are responsible for maintaining the confidentiality of their account credentials.

  • Dentour reserves the right to suspend or terminate accounts for violations of these Terms.

4. User Responsibilities

You agree to:

  • Provide accurate and up-to-date information.

  • Use the Platform lawfully and respectfully.

  • Not impersonate others, create fraudulent accounts, or misuse data.

  • Not engage in unauthorized scraping, data mining, or hacking.

  • Respect the rights of clinics, dentists, and other users.

5. Medical Information Disclaimer

  • Dentour does not provide medical advice, diagnosis, or treatment.

  • Information on the Platform is provided by third-party clinics and dentists.

  • Users are responsible for consulting directly with licensed professionals regarding medical decisions.

  • Dentour is not liable for the quality, accuracy, or outcome of medical services.

6. Appointment Booking

  • Appointment requests are made through the Platform and confirmed by clinics or dentists.

  • Cancellations and rescheduling must follow the policies of the clinic or dentist.

  • Dentour is not responsible for missed, delayed, or cancelled appointments.

  • Notifications and reminders are provided as a convenience only.

7. Payment Terms

  • Some services may require payment, such as premium listings or booking fees.

  • Payments, if applicable, are processed through third-party providers under secure standards.

  • All financial transactions comply with Moldovan and international payment regulations.

8. Intellectual Property

  • All content on the Platform (logos, software, design, text, graphics) is owned by Dentour or licensed to us.

  • Users retain rights to content they upload (e.g., clinic images, professional details) but grant Dentour a non-exclusive license to display and promote such content on the Platform.

  • Unauthorized use of Dentour's intellectual property is prohibited.

9. Privacy and Data Protection

Dentour processes personal and medical data in compliance with GDPR, Moldovan data protection laws, and international standards.

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  • Details are outlined in our Privacy Policy.

  • Health-related data is treated as special category data and processed only with explicit consent.

10. International Services

Dentour operates across Moldova, Romania, and Israel and serves international patients.

By using the Platform, you acknowledge that your data may be transferred internationally with appropriate safeguards.

11. Limitation of Liability

Dentour provides a digital platform and is not liable for medical services or outcomes.

We are not responsible for:

  • Errors or omissions in clinic or dentist information

  • Service cancellations or rescheduling

  • Medical malpractice, negligence, or patient dissatisfaction

To the maximum extent permitted by law, Dentour excludes liability for indirect, incidental, or consequential damages.

12. Termination

  • Dentour may suspend or terminate accounts that violate these Terms or applicable laws.

  • Users may delete their accounts at any time via account settings or by contacting [email protected].

13. Dispute Resolution

  • These Terms are governed by the laws of the Republic of Moldova.

  • Any disputes shall be resolved in the competent courts of Chisinau, Moldova.

  • Before legal proceedings, users agree to attempt amicable resolution by contacting Dentour.

14. Modifications

Dentour may update these Terms at any time. Updates will be posted on the Platform with a new "Last Updated" date. Continued use of the Platform constitutes acceptance of changes.

15. Contact Information

Dentour S.R.L.

Constantin Stere 16, Chisinau, Moldova

Email: [email protected]

Domains: dentour.md, dentour.ro, dentour.co.il, dentour.eu

16. Special Provisions

  • Age Requirement: Users must be 18+ to use the Platform.

  • Professional Verification: Clinics and dentists may be required to provide licenses and certifications for verification.

  • Consumer Protection: Patients' rights are protected under Moldovan and EU consumer protection laws.

  • Language Support: These Terms may be provided in multiple languages. In case of discrepancies, the English version shall prevail.