Privacy Policy

Effective Date: 24.09.2025Last Updated: 24.09.2025

Dentour S.R.L. ("Dentour," "we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our websites and services.

This policy applies to all Dentour domains, including dentour.md, dentour.ro, dentour.co.il, dentour.eu, and related platforms.

Data Controller Information

Dentour S.R.L.

Registered in Moldova

Address: Constantin Stere 16, Chisinau, Moldova

Email: [email protected]

Phone:

Dentour is the data controller of your personal data under the EU General Data Protection Regulation (GDPR), Moldova's Law No. 133/2011 on Personal Data Protection, and other applicable privacy laws.

Types of Data Collected and Purposes

We collect and process the following categories of personal data:

Personal Information

  • What we collect: What we collect: Name, surname, email, phone number, date of birth (18+), gender, account login details (via Clerk).

  • Purpose: Purpose: Account creation, authentication, communication, appointment booking, profile personalization.

Health & Medical Data

  • What we collect: What we collect: Appointment details, notes, dental specialties, selected services, medical procedures.

  • Purpose: Purpose: Facilitate dental consultations, match patients with clinics and dentists, support bookings.

  • Legal Basis: Legal Basis: Explicit consent under GDPR Article 9(2)(a).

Location Data

  • What we collect: What we collect: Country, city, postal code, addresses, geolocation data (via Google Maps).

  • Purpose: Purpose: Service matching, clinic search, appointment logistics.

Technical Data

  • What we collect: What we collect: Device type, browser info, IP address, session logs, cookies, analytics events.

  • Purpose: Purpose: Platform performance, analytics, fraud prevention, security monitoring.

Communication Data

  • What we collect: What we collect: Emails, phone communications, marketing preferences, language preferences.

  • Purpose: Purpose: Appointment confirmations, service updates, marketing (with consent).

Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity – to provide our services (e.g., booking appointments).

  • Legal obligations – to comply with applicable laws.

  • Legitimate interests – to improve our services, prevent fraud, and secure the platform.

  • Consent – for processing health data, marketing communications, and cross-border data transfers where required.

Data Sharing with Third Parties

We may share your data with:

  • Authentication providers: Clerk (account login), Google OAuth.

  • Analytics services: Google Analytics 4, performance monitoring.

  • Maps & location providers: Google Maps API.

  • Infrastructure providers: CDN (cdn.dentour.eu), cloud storage, Dentour backend APIs.

  • Dental clinics and dentists: For fulfilling appointment requests and treatment arrangements.

We do not sell your personal data to third parties.

International Data Transfers

Your data may be transferred between Moldova, Romania, Israel, and the European Union.

  • We ensure safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, or equivalent protections.

  • By using our platform, you acknowledge such transfers may occur for service provision.

Data Retention

We retain personal data only as long as necessary:

  • User accounts: Active duration + 2 years after account deletion.

  • Appointments & medical data: 7 years (legal/medical requirements).

  • Analytics data: Up to 26 months.

  • Marketing data: Until withdrawal of consent.

User Rights under GDPR

You have the right to:

  • Access your data.

  • Rectify incorrect information.

  • Erase your data ("right to be forgotten").

  • Restrict processing.

  • Portability – receive data in a structured format.

  • Object to processing (e.g., marketing).

  • Withdraw consent at any time (without affecting prior lawful processing).

Requests can be sent to [email protected]

Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Session management

  • Analytics and performance monitoring

  • Personalization (language, preferences)

  • PWA offline caching

Users can manage cookies via their browser settings or opt-out of analytics tracking.

Security Measures

We implement appropriate technical and organizational measures:

  • Data encryption (in transit and at rest)

  • Role-based access controls

  • Regular audits and monitoring

  • Secure hosting infrastructure

Contact for Data Protection Inquiries

For privacy questions or complaints, contact:

Data Protection Officer

Dentour S.R.L.

Email: [email protected]

You may also lodge a complaint with the National Center for Personal Data Protection of the Republic of Moldova (NCPDP) or your local supervisory authority in the EU/EEA.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on our websites with a revised "Last Updated" date. Users will be notified of material changes via email or platform notice.

Age Requirement

Dentour is intended for individuals 18 years and older. We do not knowingly process data of minors under 18.

Marketing & Communications

  • Marketing emails/SMS are sent only with explicit consent.

  • You may unsubscribe at any time.

  • Transactional communications (appointment confirmations, reminders) are mandatory.

Complaints and Supervisory Authority

If you believe your rights have been violated, you may contact:

National Center for Personal Data Protection (NCPDP)

Chisinau, Moldova

Website: www.datepersonale.md datepersonale.md